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Shipping Policy

 

Shipping Policy FAQ

1. Do you offer free shipping? Yes, we offer free regular shipping within the US. Delivery times vary depending on the destination. International orders may be subject to customs duties, taxes, or import charges, which are the responsibility of the customer.

2. What is your order processing time? Orders are processed within 3-5 business days of receiving payment. Business days are Monday through Friday, excluding holidays. Once your order is processed, you will receive a shipping confirmation email with tracking information.

3. Do you offer free shipping? We offer free standard shipping. This offer is automatically applied at checkout once your order reaches the minimum threshold.

4. How can I track my order? Once your order has shipped, we will send you an email with a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.

5. What is your refund, return, or exchange policy? Supplements are legally excluded from exchange, but out of goodwill we approuch our customers and find a common solution.

6. How can I contact you for shipping inquiries? For any questions or concerns regarding shipping, please contact us at contact@cuculooessentials.com. Our customer service team is available from Mo. - Fr. 8am to 6pm to assist you.

 

US Domestic - Regular*

Weight

Price

Delivery Time
(Business days)

Carrier

0 - 0.5lb

free

1-4

USPS

0.51lb - 0.75lb

free

1-4

USPS

0.76lb - 1lb

free

1-4

USPS

1.01 - 2 lbs

free

1-4

USPS

2.01 - 3 lbs

free

1-4

USPS

Every additional pound

free

1-4

USPS

 

US Domestic - Express*
(except Alaska and Hawaii)

Weight

Price

Delivery Time
(Business days)

Carrier

0 - 1 lbs

$9

1-3

USPS Priority

1.01 - 2 lbs

$11

1-3

USPS Priority

2.01 - 3 lbs

$13

1-3

USPS Priority

3.01 - 4 lbs

$15

1-3

USPS Priority

Every additional pound

+ $2

1-3

USPS Priority

International - Zone 1*
(Canada)

Weight

Price

Delivery Time
(Business days)

Carrier

0 - 1 lbs

$17

2-5

FedEx

1.01 - 2 lbs

$19

2-5

FedEx

2.01 - 3 lbs

$21

2-5

FedEx

3.01 - 4 lbs

$24

2-5

FedEx

Every additional pound

+ $5

2-5

FedEx

 

International - Zone 2*
(France, Italy, Luxembourg, Monaco, Netherlands, United Kingdom**, Denmark, Finland, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden)

Weight

Price

Delivery Time
(Business days)

Carrier

0 - 1 lbs

$18

2-5

FedEx

1.01 - 2 lbs

$20

2-5

FedEx

2.01 - 3 lbs

$23

2-5

FedEx

3.01 - 4 lbs

$26

2-5

FedEx

Every additional pound

+ $6

2-5

FedEx

International - Zone 3 *
(Australia, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam, South Korea)

Weight

Price

Delivery Time
(Business days)

Carrier

0 - 1 lbs

$20

2-5

FedEx

1.01 - 2 lbs

$24

2-5

FedEx

2.01 - 3 lbs

$28

2-5

FedEx

3.01 - 4 lbs

$32

2-5

FedEx

Every additional pound

+ $6

2-5

FedEx

 

NB! Please note that all products are shipped from the US fulfillment center; therefore, customers from other countries might also have to pay customs and import fees.

 * Please note that orders can not be delivered to military bases.

We are looking forward to your suggestions and for any questions - do not hesitate to contact us!