RETURNS

Contact us for returns to find the best solution. contact@cuculooessentials.com

You have 14 calendar days to return an item from the date you received it. Unsealed or otherwise altered items cannot be returned.

Please do not send items back to us without postage (freight collect). The cost of this service is considerably higher and we will deduct this fee from the amount to be reimbursed.

Make sure that your address is clearly legible and be sure to enclose your order number (e.g. a copy of the invoice).

We will notify you as soon as we receive your item, and will initiate a refund immediately. We will refund you the purchase price of the returned items as soon as possible after we receive and process your return. This can take up to 14 days.

COMPLAINTS 

In the case of a defect, we will cover the return costs and either provide a replacement or refund the original purchase price.

Please coordinate the procedure with a member from our customer service team at contact@cuculooessentials.com. Your concerns are treated as high priority and we will address them as quickly as possible. Please be sure to include your order number, ideally in the subject line of the email. Send photos if necessary to explain and document your complaint. Do not return any goods to us via freight collect, as the higher costs for this service will be charged to you.